One pharmacy. Three kinds of user. A legacy system and a fax machine, made into one workflow.
A multi-role web platform for a retail pharmacy — patients, physicians, and pharmacy staff on a single system, live-synced to the RX-30 pharmacy software, with a Prior Authorization portal that replaced fax-and-phone with tracked, status-visible work.
Pharmacies run on software from another era.
Regency’s system of record is RX-30 — a dense, keyboard-driven pharmacy platform built for the back office, not for patients or prescribers. Everything important lived inside it, and nothing outside the counter could see in.
On top of that, prior authorizations — the insurer approvals a growing share of medications require — ran on faxes and phone calls. No status, no record, no way for a physician’s office to see where a request stood.
RX-30, the system of record. Powerful, and invisible to everyone but the pharmacist.One platform. Three doors in.
We built a web platform with a role for each side of the pharmacy. Patients register online and see their medications, status, and copays. Physicians get a dashboard of their patients’ orders. Pharmacy staff run the whole operation and the prior-auth queue.
All three stay in sync with RX-30. The integration locates patients and physicians in RX-30, pulls recent orders, status, and copay, and pushes the data into the Regency app — so the modern surface always reflects the system of record.
The flow we designed: RX-30 ↔ pharmacy ↔ physician ↔ patient, from account creation to a populated order.The Prior Authorization portal that gave the process a paper trail.
When an insurer denies a medication pending prior authorization, Regency adds the patient to the portal and starts the clock. The physician’s office logs in, sees exactly what’s needed — ICD-10 codes, prior therapy — and submits it. Regency works the insurer on the practice’s behalf, with every note and status tracked in one place.
Approved, the system flags the order to fill and notifies the patient. The fax-and-phone scramble became a workflow anyone involved could actually see.
Have an industry running on software from another era?
We connect to the systems you already run on and build the modern surface around them. No rip-and-replace.