We build between, not around
the systems your operation already runs on
the systems your operation already runs on
Software, AI, automation, and operational systems designed around the real flow of your business — from field operations and logistics to customer experience and internal workflows.
Industrial coatings. Freight dispatch. Livestock logistics. Different industries, same pattern: a leader with deep domain knowledge, an operation that runs on edge cases, and software that has to absorb the chaos so the operator’s screen can be calm. That’s the work, across every industry we’ve shipped into.
Inspection software across twelve sub-industries (fireproofing, painting steel and concrete, tank linings, decks). The CEO knew the industry cold; we translated the nuance into standards-encoded forms 200+ enterprise organizations use daily. AMPP-endorsed. Four years in production.
Read case studyNational freight dispatch automation for a brokerage running on twenty years of carrier relationships. We translated the founder’s relationship logic into automated routing, in-transit tracking, and carrier payouts. Dispatchers moved from data entry to exception handling.
Read case studyTwo-sided iOS marketplace connecting cattlemen and independent haulers in an industry that runs on handshakes. We built bid-and-counter pricing, photo-proof handoffs, and trust infrastructure for a category that had never had it.
Read case studySome teams know exactly where the hours go. Some have a hunch. Some need someone to come in and tell them. Three ways to start with us.
We sit with your operators. Walk your actual workflow. Score every place hours are being lost. The deliverable is a written plan with sequenced fixes. You own it whether you build with us or not.
Twelve-week sprints. Your operators are using the system on real data by day five, not the day after launch. You see what we’re building every week. Weekly written review, weekly demo, no surprises at the end.
Once a system is in production, the question becomes who keeps it healthy. We embed engineers as a fractional team available the way an internal team would be. The people who built it are the people who maintain it.
If hours are going somewhere you can’t name, book 15 minutes with our founder Steven. No pitch. No proposal at the end. He’ll cover where your operation is most likely losing time, the obvious traps to avoid, and whether a longer conversation is worth having. You’ll leave knowing whether you need help. And you’ll know it whether or not you hire us.
Most clients come in through Diagnose. These are the named shapes engagements take after that. If you already know which one fits, skip straight to it.
Production AI workflows that survive Monday morning.
Production n8n. Custom nodes, AI integration, governance.
Claude with the substrate. Eval suites, MCP, HITL, audit logs.
Bedrock, Quick, Amazon Connect, implemented inside your operation.
React Native + native iOS. Field, driver, marketplace apps.
Fixed scope. Written plan you can fund or hand to anyone else.
Ship the system. 8 to 16 weeks, fixed scope, you own the IP.
Engineering capacity that knows your system cold.
Document extraction is one pattern. Decision-routing, classification, intake automation, and approval gates run on the same engineering substrate. Pick a sample to watch this one work: the AI lifts cover sheets and line items, flags handwritten notes for human review, and pushes clean data into the tools your team already uses.
| # | QTY | ASSEMBLY | DESC | LOT | ITEM / SPEC | LENGTH | WIDTH | PAINT | WT (LB) |
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 142B10A | TUBE_GIRT | 1848 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.6 |
| 2 | 1 | 142B13A | TUBE_GIRT | 1847 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 3 | 1 | 142B13A | TUBE_GIRT | 1848 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 4 | 1 | 142B13A | TUBE_GIRT | 1848 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 5 | 1 | 142B13A | TUBE_GIRT | 1847 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 6 | 1 | 142B13A | TUBE_GIRT | 1847 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 7 | 1 | 142B13A | TUBE_GIRT | 1848 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 8 | 1 | 142B13A | TUBE_GIRT | 1848 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 9 | 1 | 142B13A | TUBE_GIRT | 1847 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 10 | 1 | 142B13A | TUBE_GIRT | 1848 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 11 | 1 | 142B13A | TUBE_GIRT | 1847 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 12 | 1 | 142B13A | TUBE_GIRT | 1847 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 13 | 1 | 142B13A | TUBE_GIRT | 1848 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 14 | 1 | 142B13A | TUBE_GIRT | 1848 | HSS6X6X.500-A500-C | 14'-5/16" | 8#-7/8" | 035 | 692.7 |
| 15 | 1 | 142B14A | TUBE_GIRT | 1847 | HSS6X6X.500-A500-C | 14'2-1/32" | 8'6-3/4" | 035 | 692.7 |
| Total | 9,847.20 | ||||||||
Operations leaders, dispatchers, inspectors, foremen. Software for the work that doesn’t stop.
Four practices. Custom software development for operations teams that need it to work, not just ship.
Inspection, dispatch, quoting, scheduling. Built for regulatory and audit demands.
Decision-capture systems. LLMs deployed where they reduce manual review, not generate noise. See AI workflow automation →
Offline-capable apps for technicians, drivers, inspectors. Built for gloves, low signal, tight clocks.
Long-term partnerships. Our team operates as your engineering function. No agency theatrics.
We don’t measure success by launch dates. We measure by the system still being used, four years later, by someone who can’t imagine doing the work without it.
Building it is half the job. Operating it is what makes a system you can bet the business on. The short version: when something breaks, you’ll know before your operators do, there will be a written record of every decision, and we don’t ship destructive actions without your approval. Read how we operate →
Structured telemetry from day one. Error budgets, SLOs tied to outcomes your operators actually care about (turnaround time, error rate, escalation rate). If it’s in production, it’s instrumented. Sentry releases, PostHog event taxonomy underneath, for the technical buyer reading along.
Every AI write path that could lose you money has a human-in-the-loop gate. The model drafts, the operator approves, the system records. Eval harnesses, output validation, prompt-injection scanning underneath. The substrate we use for every Claude implementation.
PII classified, encrypted at rest and in transit, retention tied to business need, right-to-deletion workflows built in. HIPAA-ready architecture; GDPR + CCPA aligned. When your customer asks “what does this system know about us,” you can answer in writing.
Immutable audit logs, RBAC with least-privilege, secret rotation, rollback drills, blue-green deploys. SOC 2 trajectory; audit-grade trails by default. The same backbone our AMPP-endorsed work runs on. You can retrace any decision in the system in under a minute.
They automated our entire dispatch. Load inputting, in-transit, carrier payout. The kind of quiet, durable softwarewe’d been looking for for years.
Five phases. The cadence that ships durable software.
Six weeks, paid. Workflow, people, edge cases. You own the artifact.
Interface, data model, decision flow. In Figma before production code.
Two-week sprints. Weekly demo. You see what we’re building every week.
Phased rollout. Real users, real data. Rough edges fixed before folklore.
Long-term ownership. SLAs, on-call, roadmap. The work that makes software last.
The problem usually isn’t your people.
It’s the system around them.
Sytepoint redesigns operational workflows using software, AI, automation, and systems thinking.
