Tandem is the transportation management system built and run by Sytepoint. Intake rate cons, dispatch drivers, track freight live, verify paperwork, and get paid — from one connected platform instead of spreadsheets, load boards, and group texts.
See Tandem with your lanes, your drivers, and your paperwork — or skip the call and start the 14-day free trial. Built for trucking and dispatch teams that have outgrown disconnected tools.
When load information lives across separate tools, teams react late, chase updates by phone, and find out about problems from the customer. A transportation management system earns its keep by putting planning, execution, visibility, paperwork, and money in one operational picture.
Planning starts where your freight actually starts: the rate confirmation. Forward it to your company’s private intake address and the agent drafts the load — stops, references, equipment, rates — for a dispatcher to approve before anything goes live. Corrections feed a learning loop tuned to the lanes and brokers you actually run.
Rate con attached for the Thursday reefer load. Please confirm the 6:00 AM pickup window and send tracking once your driver is rolling.
The operations board is the working surface of the day: one row per load with lane, driver, live position, and margin side by side, organized into phase lanes from booked through POD review. Drivers are dispatched over SMS — details and a paperwork link by text, nothing to install.
| Load | Customer | Lane | Driver | Live position | Rate | Margin |
|---|---|---|---|---|---|---|
| L-2048Reefer | Ironwood Foods | Chicago, IL → Dallas, TX | Marcus R. · 318 | → Amarillo, TX · ETA Fri 2:30p | $2,165 | +$612 |
| L-2051Flatbed | Cedar & Vale | Denver, CO → Phoenix, AZ | A. Boone · 204 | → 14 mi off corridor · ETA Fri 4:48pNeeds you | $1,660 | +$540 |
| L-2049Van | Granite Peak | Seattle, WA → Boise, ID | D. Ortiz · 55 | On site · 1h 12m | $945 | +$390 |
| L-2055Van | Northwind Cold | Columbus, OH → Nashville, TN | T. Hale · 142 | On site · 2h 31mDetention | $880 | +$300 |
| L-2047Reefer | Redhawk Co. | Atlanta, GA → Miami, FL | J. Pace · 77 | POD filed · 11:24a | $1,728 | +$703 |
| L-2052Drayage | Sutter Line | Kansas City, MO → Memphis, TN | Unassigned | Awaiting driver | $962 | +$480 |
Live positions come straight from Samsara telematics, and ETAs account for the hours the driver actually has left to drive. Risk shows up as a tier on the board, not a surprise in tomorrow’s inbox — and customers get their own tracking link, so “where’s my truck?” stops being a phone call.
Billing is gated on verification: the agent compares the driver’s BOL photo against the rate con, and a person rules on every discrepancy before the load can bill. Invoices go out with the verified paperwork attached — paid by Stripe link or routed to your factoring company as a complete packet — and land in one ledger next to carrier settlements.
Tandem separates routine movement from genuine operational risk. Healthy loads read quiet on the board; color belongs to the truck that’s off corridor, the detention timer that’s running, and the paperwork that doesn’t match. Dispatchers work the exceptions with full load context instead of scanning a wall of equal rows.
The design bet behind Tandem: the software does the following-up, and the people do the deciding. Here is the lifecycle every load runs, labelled by who performs each step.
Permissions follow the jobs that actually exist in a trucking operation — including one for the AI.
Run the board: intake, assignment, live positions, and the loads that need a decision — without feeding a system all day.
Roster, live truck positions, and HOS-aware availability, so the next assignment fits the hours the driver actually has.
A queue of delivered loads with verified paperwork already attached — invoice, pay link or factoring packet, and settlement in one path.
Read-only access to the append-only log of every consequential action in the system, human or AI.
Its own role with the least privileges in the room: read and propose only. It never moves money or messages a customer on its own.
These aren’t a partner logo wall — they are the services in production behind the platform today:
Live truck positions and hours-of-service data behind ETAs
Routing, mileage, and corridor monitoring
Customer pay links and subscription billing — card data never touches Tandem
Driver dispatch, paperwork uploads, and the Bob assistant
Rate-con intake addresses and outbound documents
Document extraction and BOL-to-rate-con comparison
One-click packets with complete verified paperwork
Need ERP, accounting, EDI, or something specific to your operation? Custom connections are Sytepoint’s core business — scoped against your actual stack, the same way we run our systems-integration practice. We confirm what connects, and how, during discovery rather than implying it on this page.
We don’t publish percentage claims we can’t attribute to verified customer data. What the platform is built to change:
Intake, filing, and follow-up are the software's job. Dispatchers make decisions; they don't do data entry.
Off-corridor trucks, detention, and paperwork gaps surface on the board — not in next week's angry phone call.
Billing gated on verified paperwork means complete invoices, fewer disputes, and less chasing after the freight has moved.
14-day free trialself-serve — registration to first load in minutes
Custom engagementscoped by the team that built and runs Tandem
The demo call is where we tell you plainly which path fits — including when the answer is that your current setup is fine. Background: how Tandem is built, LoadQuest, and our logistics practice.
Self-serve teams skip straight to the trial. Guided onboarding follows four steps:
Your lanes, drivers, customers, current tools, and where coordination breaks down today. Self-serve? Skip straight to the trial.
Companies, roles, intake addresses, telematics connection, and the customers and drivers you run with.
Run real loads through the board with guided support until the team trusts it with the week's freight.
Review what the board is telling you — lanes, margins, exceptions — and tighten the operation over time.
From implementation through daily operations, you’re working with the people who built the platform and operate it in production — replies come from a principal within one business day.
No badge wall — these are the specific disciplines Tandem is built on, published in detail on the product engineering page.
Every tenant read and write passes through Postgres row-level security — company data is separated at the database layer, not by application code alone.
Dispatcher, fleet, billing, and auditor roles — and the AI agent as its own least-privileged role, restricted to read and propose.
Every consequential action, human or AI, is recorded in an audit log that can be reviewed but not rewritten.
No payment moves and no customer message sends without a person approving it. A prompt is never treated as a security boundary.
Subscription billing and customer pay links run on Stripe — card data never touches Tandem’s infrastructure.
Money is integer cents, never floats. Webhooks and scheduled jobs fail closed. The boring disciplines that keep operational software trustworthy.
Tandem is a transportation management system built and operated by Sytepoint, live at runtandem.app. It brings load intake, dispatch, live tracking, driver communication, document verification, and billing into one connected platform. A person seeds the load, an AI agent runs the routine sequence — extraction, filing, comparison — and a person judges the exceptions.
Small and mid-size trucking companies, dispatch services, and freight operations that have outgrown spreadsheets, load boards, and group texts but don't want a heavyweight legacy TMS. If your operation runs tens to a few hundred truckload shipments a week and coordination happens over phone and email, Tandem is aimed at you.
Tandem is built for truckload operations — dry van, reefer, flatbed, and drayage, including multi-stop routes and pooled loads sharing one trailer. It is not a parcel, LTL rating, ocean, or air freight system, and we won't pretend otherwise. If your network needs those modes, the custom-build path is the honest conversation to have.
Tandem ships with the connections it runs on: Samsara telematics for live positions and hours of service, Google Maps for routing, Stripe for payments, Twilio for driver SMS, and email-based rate-con intake that works with whatever your customers send today. For ERP, accounting, EDI, or other systems, Sytepoint — the team behind Tandem — builds custom integrations as an engagement; that's confirmed against your actual stack during discovery, not promised on a logo wall.
No. The agent has its own role in the permission system with read-and-propose access only. It extracts rate cons, files paperwork, and compares documents — then a person approves the load, rules on every verification finding, and triggers anything involving money or customer communication. Every action, human or AI, lands in an append-only audit log.
Yes. Every load can generate a sessionless share link showing live position, an HOS-aware ETA, the stop timeline, and documents — with no rates or margins visible. Customers check the link instead of calling dispatch for status.
They don't install anything. Dispatch details arrive by text, and paperwork is a one-tap upload link — the BOL photo taken at the dock files itself to the right load. That removes the most common failure point in small-fleet billing: paperwork trapped on someone's phone.
Every tenant read and write passes through Postgres row-level security, so companies are isolated at the database layer. Access is role-based — dispatcher, fleet, billing, auditor, and the AI as its own constrained role. Money amounts are handled as integer cents, payments run through Stripe so card data never touches Tandem, and every consequential action is recorded in an append-only audit trail. We publish how it's built, not badges we haven't earned.
Two ways. Self-serve: register at runtandem.app and run the 14-day free trial — registration to first load takes minutes, not a procurement cycle. Guided: book a demo and we'll walk your operation through the platform, help configure companies, roles, and telematics, and support the first weeks of real loads.
That's the other half of what we do. Sytepoint has built and operated freight platforms for years — including LoadQuest, a national brokerage's dispatch and accounting system — and Tandem itself is that experience productized. If your operation needs custom workflows, agent portals, EDI, or a platform of your own, we scope and build it. The demo call is where we'll tell you plainly which path fits.
See how Tandem connects your intake, dispatch, tracking, paperwork, and billing — and how much of your week it hands back. A focused conversation built around your operation, not a generic product tour.
Prefer to poke around yourself? Start the 14-day free trial — no call required.
+1.602.815.5600 · hello@sytepoint.com
Two short screens. The demo is built around your operation, so we ask about the operation first.